Digital Accessibility

Declaration of accessibility

Lufthansa Industry Solutions BS GmbH is dedicated in delivering an exceptional experience for all users, beginning with a digitally accessible platform. 

We continuously improve usability for all and try to apply the relevant standards (WCAG 2.2, BITV and the EN 301 549 standard) for accessibility. This digital accessibility statement applies to the myIDgo Website and Mobile Application (iOS and Android) owned by Lufthansa Industry Solutions BS GmbH.


Status of compatibility with the requirements

The myIDgo Website and Mobile Application do not yet fully meet the technical requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 AA and the Barrierefreie-Informationstechnik-Verordnung (BITV 2.0). However, we are committed to ongoing improvements to optimize them and ensure they are digitally inclusive.


Non-accessible content

The following content is not accessible because it is not yet compatible with the underlying harmonized standard EN 301 549:

  • There are links without link text on almost all pages.
  • On many pages, the contrast between text and background is too low.
  • There is a page without a title.
  • A page has no language stored in HTML.
  • On a page, links are indistinguishable from the surrounding text. 
  • There are headings included in the website that cause inappropriate heading structure.

This declaration was finalized on 17.06.2025 and created with the help of the Eye-Able® technology of Web Inclusion GmbH (more information about them can be found at https://eye-able.com/en). Web Inclusion GmbH has completed all machine-verifiable and manual testing steps, including evaluations conducted by a diverse group of testers with lived experience of disabilities.

Additionally, the Eye-Able® assistance software is available in the myIDgo Website. This tool enables users to customize the display of the website in the following ways:

  • Adjusting the font size
  • Colour and contrast settings
  • Keyboard navigation and read-aloud function
  • Night mode and blue light filter
  • Advanced operating aids such as mouse pointer magnification or image blanking

Feedback and contact details

Do you have a comment or a note about barriers with myIDgo (Website and Mobile Application)? Please get in touch with us and you can find out more about how we are addressing existing issues. We will answer your questions as quickly as possible, but at the latest within the statutory period of six weeks. You can contact us at the following address:

Lufthansa Industry Solutions BS GmbH
Am Messeplatz 1
65479 Raunheim
support@myidgo.com

Responsible market surveillance authority in Germany

Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung des Landes Sachsen-Anhalt
Abteilung 3 – Soziales und Arbeitsschutz
z. Hd. Robert Richard
Turmschanzenstraße 25
39114 Magdeburg
Tel.: (0391) 567 4530
E-Mail:MLBF@ms.sachsen-anhalt.de