General myIDgo questions

For questions not related to hotel or rental car bookings, please contact the myIDgo support at
(available during German office hours).

Please consider that questions about bookings, payments, complaints etc. related to hotels or cars or any other travel services can NOT be answered via this email address. Please contact for this purpose the service provider as listed below.

Hotel Bookings

For hotel-related questions (hotel booking, hotel cancellation, hotel room availability etc), please contact the ehotelĀ® Customer Service:

TEL +49 30 473 73 245
Monday – Sunday
00:00 - 24:00h

Rental Car Bookings

For rental car-related questions (rental car booking, rental car cancellation, rental car availability etc), please contact the Car Trawler Customer Service:



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A108 Adam Street
New York, NY 535022

+1 5589 55488 55s

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